Terms and Conditions
The framework that governs how we trade with our customers, fairly and transparently.
By accessing our website, placing an order, opening a trade account, or purchasing products from us, you agree to comply with the Terms and Conditions outlined on this website.
These Terms and Conditions are intended to provide transparency regarding how we conduct business, the responsibilities of both HoReCaGold Wholesale and our customers, and the policies that govern the use of our website, products, and services.
Related Policies
For detailed information regarding specific aspects of our business, please refer to the following dedicated policy pages. Each forms part of our overall Terms and Conditions.
Business Terms and ConditionsOur commercial trading terms, trade account requirements, order acceptance, and customer responsibilities. READ SECTION |
Terms of Website UseHow visitors may access and use our website, including acceptable use and intellectual property rights. READ SECTION |
Privacy PolicyHow we collect, store, process, and protect personal information under UK data protection legislation. READ SECTION |
Services Terms and ConditionsOur wholesale services, Click and Collect, product sourcing, customer support, and distribution services. READ SECTION |
Payment TermsAccepted payment methods, invoicing procedures, trade account payments, overdue accounts, and credit arrangements. READ SECTION |
Delivery TermsOur delivery services, shipping procedures, order processing, delivery areas, and customer responsibilities. READ SECTION |
Returns PolicyReporting damaged, faulty, or incorrectly supplied products, and eligibility for returns, replacements, and refunds. READ SECTION |
Product LiabilityProduct usage, customer responsibilities, safety guidance, manufacturer warranties, and limitations of liability. READ SECTION |
As a specialist supplier of wholesale catering supplies, food packaging, hospitality products, catering disposables, cleaning products, and janitorial supplies, we are committed to maintaining high standards of customer service, ethical business practices, and fair trading throughout every aspect of our operations. We encourage all customers to read these Terms and Conditions carefully before placing an order or using our website.
About HoReCaGold Wholesale
HoReCaGold Wholesale is a business-to-business supplier serving the hospitality, catering, food service, wholesale, and retail sectors throughout the United Kingdom and Ireland. Operating from our Birmingham-based warehouse and Cash and Carry facility, we supply a comprehensive range of wholesale products, including:
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Our customers include restaurants, cafes, takeaways, hotels, catering companies, wholesalers, distributors, supermarkets, retailers, educational institutions, healthcare providers, and other commercial organisations.
Acceptance of These Terms
By using this website, creating a trade account, requesting quotations, placing orders, or purchasing products from HoReCaGold Wholesale, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. These terms apply to all customers unless otherwise agreed in writing by HoReCaGold Wholesale.
We reserve the right to amend, update, or modify these Terms and Conditions at any time without prior notice. The latest version published on our website will apply to future transactions.
Business Information
HoReCaGold Wholesale is operated by Sterling Ventures (UK) Ltd. For general enquiries, please contact:
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Registered Address
HoReCaGold Wholesale 1603 Pershore Road Birmingham, B30 2JF United Kingdom |
Telephone +44 (0)121 359 0013 WhatsApp +44 (0)7787 948287 |
Our Commitment to Customers
Our objective is to provide professional wholesale solutions backed by:
| High-Quality Products | Competitive Wholesale Pricing | Reliable Stock Availability | Efficient Nationwide Distribution |
| Excellent Customer Service | Responsible Sourcing | Secure Purchasing | Fair and Transparent Practices |
Product Information, Availability, and Pricing
Product InformationWe continually work to ensure product descriptions, images, specifications, and pricing are accurate and up to date. Manufacturers occasionally change specifications, packaging, or designs without prior notice, and images are provided for illustration purposes only. |
Product AvailabilityAlthough we maintain substantial stock across thousands of product lines, all products remain subject to availability. Where a product becomes unavailable, we will inform customers promptly, offer alternatives, and advise expected delivery times. |
PricingPrices may change without notice due to supplier increases, currency fluctuations, import costs, freight charges, or taxes. Where pricing errors occur, customers will always have the opportunity to confirm or cancel their order before payment is taken. |
Placing an Order
OrdersOrders may be placed through our website, by telephone, email, WhatsApp, or directly at our Birmingham wholesale warehouse. Acceptance of an order occurs only when HoReCaGold Wholesale confirms the order and begins processing it. We reserve the right to refuse, decline, or cancel any order where necessary, including cases involving pricing errors, suspected fraud, product unavailability, or circumstances beyond our reasonable control. |
Account Applications
Trade CustomersHoReCaGold Wholesale primarily supplies business customers operating within the hospitality, catering, wholesale, retail, and food service industries. Trade account applications may be subject to approval, identity verification, credit checks, and ongoing account review. Additional terms may apply to approved trade account holders. |
Website Content
Intellectual PropertyAll content published on this website, including text, graphics, logos, images, product descriptions, downloadable materials, and branding, remains the intellectual property of HoReCaGold Wholesale or its licensors unless otherwise stated. Content may not be copied, reproduced, modified, distributed, published, or used for commercial purposes without prior written permission. |
Our Responsibility
Limitation of LiabilityWhile every reasonable effort is made to ensure the accuracy of information published on this website, HoReCaGold Wholesale cannot guarantee that all content will always be free from errors or omissions. To the fullest extent permitted by law, our liability shall be limited to the value of the products purchased unless otherwise required under applicable legislation. Nothing within these Terms and Conditions excludes or limits liability where such exclusion would be unlawful under UK law. |
Third-Party Sites
External LinksOur website may contain links to external websites for customer convenience. These websites operate independently of HoReCaGold Wholesale, and we are not responsible for their content, availability, privacy practices, or terms of use. Customers access third-party websites entirely at their own discretion. |
Please Note
Website AvailabilityWe aim to keep our website available at all times. However, temporary interruptions may occur due to website maintenance, system upgrades, technical issues, internet service interruptions, or circumstances beyond our control. We do not guarantee uninterrupted website availability. |
Customer Responsibilities
Customers are responsible for ensuring that:
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Changes to These Terms
HoReCaGold Wholesale reserves the right to revise these Terms and Conditions whenever necessary to reflect changes in legislation, business operations, products, or services. Customers are encouraged to review this page periodically to ensure they remain familiar with the latest version.
Contact Us
If you require further information regarding these Terms and Conditions or any of our business policies, our team will be happy to assist.
| 1603 Pershore Road, Birmingham, B30 2JF, United Kingdom | Telephone: +44 (0)121 359 0013 | WhatsApp: +44 (0)7787 948287 |
At HoReCaGold Wholesale, we are committed to conducting business with honesty, transparency, and professionalism. Our Terms and Conditions have been developed to create a clear framework for trading while protecting both our customers and our business.
We thank you for choosing HoReCaGold Wholesale and look forward to supporting your business with dependable wholesale solutions, exceptional service, and products you can trust.
Contact Customer Service