Trade Accounts and New Customer Registration

HoReCaGold Wholesale supplies products primarily to businesses operating within the hospitality, catering, food service, wholesale, retail, and commercial sectors. Customers wishing to purchase products may either place orders on a pro-forma basis or apply to open a Trade Account, subject to approval.

As part of our account approval process, we may request information to verify your business details and confirm eligibility for trade purchasing. Where appropriate, we may carry out identity verification or credit reference checks through recognised third-party agencies. Information supplied during the registration process may be used solely for legitimate business purposes in accordance with our Privacy Policy. Approval of a Trade Account remains entirely at the discretion of HoReCaGold Wholesale.

Unless otherwise stated:

• All prices are quoted exclusive of VAT
• Delivery charges may apply
• Prices are subject to change without prior notice
• Product availability cannot be guaranteed until an order has been confirmed

Orders and Order Acceptance

Orders may be placed through our website, by telephone, email, WhatsApp, or directly at our Birmingham Cash and Carry warehouse. Submission of an order does not automatically constitute acceptance. An order will only be accepted once it has been reviewed, processed, and confirmed by HoReCaGold Wholesale.

We reserve the right to decline or cancel any order where:

If any item becomes unavailable after your order has been placed, our team will contact you to discuss suitable alternatives, partial shipment, revised delivery times, or a refund where applicable.

Pricing

Every effort is made to ensure that prices displayed on our website are accurate. However, pricing may change without prior notice due to supplier price increases, currency fluctuations, import costs, freight charges, government taxes or duties, or market conditions.

Prices shown are exclusive of VAT unless otherwise stated. Any pricing errors identified before dispatch may be corrected, and customers will be contacted before the order proceeds.

Delivery and Freight

HoReCaGold Wholesale provides reliable delivery services throughout the United Kingdom and Ireland. Our standard delivery service is designed to provide efficient distribution while maintaining competitive shipping costs.

Standard Delivery

Orders are normally processed promptly following confirmation and payment. Estimated delivery times are provided as guidance only and may vary due to product availability, seasonal demand, courier capacity, weather conditions, transport disruptions, or circumstances beyond our reasonable control. Although we always aim to meet estimated delivery times, these should not be regarded as guaranteed delivery dates.

Delivery Charges

Delivery charges are calculated according to order value, delivery postcode, weight and dimensions, product type, and pallet requirements. From time to time, HoReCaGold Wholesale may offer free delivery on qualifying orders within selected delivery areas. Additional delivery charges may apply for remote areas, offshore locations, Northern Ireland, the Republic of Ireland, large pallet consignments, or special delivery requirements.

International deliveries outside the UK may be available upon request. Please contact our Sales Team for a personalised quotation.

Warehouse Collection

Customers may also choose to collect their orders directly from our Birmingham wholesale warehouse through our Click and Collect service. Orders must only be collected once confirmation has been received that they are ready for collection.

Split Deliveries

Where an order contains multiple products, HoReCaGold Wholesale reserves the right to dispatch goods in separate consignments where this enables faster delivery. Customers will not incur additional delivery charges for split shipments unless agreed in advance.

Payment Terms

Unless otherwise agreed in writing, all orders are supplied on a pro-forma payment basis. Accepted payment methods may include debit cards, credit cards, bank transfer, and approved trade account arrangements. Payment must normally be received before goods are dispatched. Once payment has been successfully processed, customers will receive an order confirmation together with relevant documentation.

If any products are unavailable after payment has been received, customers will be contacted to arrange either:

Approved Trade Account customers must comply with the agreed payment terms applicable to their account. Failure to make payment within agreed timescales may result in suspension of future orders or withdrawal of credit facilities.

Cancellations

Customers wishing to cancel an order should contact HoReCaGold Wholesale as soon as possible. If an order has not yet entered processing or dispatch, cancellation may be possible without charge. Unfortunately, once products have been dispatched, cancellation may no longer be possible and our Returns Policy will apply.

Returns and Refunds

Customer satisfaction remains a priority for HoReCaGold Wholesale. Customers should inspect all goods immediately upon delivery. If products are found to be damaged, faulty, incorrectly supplied, or missing from an order, our Customer Service Team should be notified within 5 working days of delivery. Where requested, customers may be required to provide an order number, photographs, product details, and a description of the issue.

Incorrectly supplied or damaged goods confirmed by HoReCaGold Wholesale will normally be replaced, credited, or refunded as appropriate. Where customers request the return of correctly supplied goods that are no longer required, acceptance of the return remains at our discretion.

Approved returns of correctly supplied goods may be subject to:

• Restocking charges
• Return carriage costs
• Inspection upon receipt
• Goods remaining unused and suitable for resale

Certain products may not be eligible for return due to hygiene, safety, or manufacturer restrictions. Further details are available within our dedicated Returns Policy.

Product Warranty

HoReCaGold Wholesale is committed to supplying products that meet appropriate quality standards and are suitable for their intended commercial purpose. Products supplied are warranted against manufacturing defects in accordance with applicable consumer and commercial legislation.

This warranty does not cover damage resulting from:

Incorrect installation, improper storage, misuse, negligence, accidental damage, normal wear and tear, or use outside intended commercial applications.

Where a manufacturing fault is confirmed, HoReCaGold Wholesale will determine the appropriate remedy, which may include replacement, repair, credit, or refund.

Limitation of Liability

To the maximum extent permitted by law, HoReCaGold Wholesale shall not be liable for:

Our total liability relating to any order shall not exceed the invoice value of the products supplied unless otherwise required by applicable law. Nothing within these Terms excludes liability where exclusion would be unlawful.

Force Majeure

HoReCaGold Wholesale shall not be responsible for delays or failure to perform obligations resulting from circumstances beyond our reasonable control, including but not limited to natural disasters, severe weather, industrial action, transport disruption, supplier shortages, government restrictions, war, pandemic events, or utility failures.

Where such circumstances arise, we will make reasonable efforts to minimise disruption and keep customers informed.

Privacy and Related Policies

Your privacy is important to us. Information regarding how we collect, process, store, and protect personal information is available within our Privacy Policy.

Customers should also refer to our related policies, including:

These documents form part of our overall business policies and should be read together where applicable.

Changes to These Terms

HoReCaGold Wholesale reserves the right to amend these Business Terms and Conditions at any time without prior notice. Any revised terms will become effective immediately upon publication on our website and will apply to future transactions. Customers are encouraged to review this page periodically to remain informed of any updates.