Payment Terms
How payments are processed, accepted, secured, and managed when you purchase from HorecaGold.
These Payment Terms explain how payments are processed, accepted, secured, and managed when you purchase products or services from HorecaGold ("we", "us", "our").
By placing an order on our website or through any authorised sales channel, you agree to comply with these Payment Terms in full.
We recommend that you read this page carefully before completing any purchase.
HorecaGold offers a range of secure and convenient payment options to support both individual and business customers. We currently accept the following:
| Major Debit and Credit Cards including Visa, Mastercard and American Express | Secure Online Payment Gateways such as Stripe or PayPal | Bank Transfer BACS for Approved Trade or Wholesale Accounts | Other Payment Solutions Displayed at Checkout from Time to Time |
All payments must be made in GBP, British Pounds Sterling, unless otherwise stated. We reserve the right to update or change available payment methods without prior notice.
Timing
When Payment Is TakenPayment is typically taken at the point of order confirmation. However, depending on the payment method used, timing may vary.
Orders will not be processed or dispatched until payment has been successfully received and verified. |
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All prices displayed on the HorecaGold website are listed in GBP, subject to VAT where applicable, and shown as exclusive or inclusive of VAT depending on how pricing is displayed at checkout.
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Where VAT applies, it will be clearly shown during checkout in accordance with UK tax regulations. In the event of a pricing correction, customers will be informed before order fulfilment. |
We reserve the right to:
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Order Confirmation and Payment Verification
Once you place an order, you will receive an order confirmation email. This confirmation does not guarantee acceptance of your order. All orders are subject to payment verification, stock availability, fraud screening checks where applicable, and acceptance by HorecaGold. We reserve the right to refuse or cancel any order if payment cannot be verified or if suspicious activity is detected. |
We take payment security seriously and use industry-standard encryption and security technologies to protect your financial data. All transactions are processed through secure third-party payment providers that comply with PCI DSS, Payment Card Industry Data Security Standards.
HorecaGold does not store full credit or debit card details on our servers. However, while we take all reasonable precautions, we cannot guarantee absolute security of data transmitted over the internet.
| Industry-Standard Encryption | PCI DSS Compliant Providers | No Full Card Data Stored |
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Trade Accounts
Bank Transfers, BACS PaymentsFor approved business or wholesale customers, we may accept payment via direct bank transfer. If you choose this option, payment details will be provided at checkout or via invoice, and orders will only be processed once funds have cleared in our account. Customers are responsible for ensuring accurate payment reference details are used. Failure to include correct references may delay order processing, and we reserve the right to withhold dispatch until payment is fully confirmed. |
If your payment is declined, your order will not be completed.
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Possible reasons for payment failure include:
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If your payment fails, you may:
We are not responsible for any delays caused by payment failures. |
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Fraud Prevention and Security Checks
To protect customers and prevent fraud, we may carry out security checks on transactions. These may include verification of billing and shipping information, payment authentication checks, identity verification for high-value orders, and review of unusual or suspicious transactions. We reserve the right to cancel or hold any order suspected of fraudulent activity. Where necessary, we may report fraudulent activity to relevant authorities. |
From time to time, HorecaGold may offer promotional discounts or special pricing. All promotions are subject to availability, valid for a limited time only, and subject to specific terms and conditions.
We reserve the right to withdraw or modify any promotional offer at any time without notice. Discount codes must be applied at checkout and cannot usually be applied retrospectively after an order is placed.
Trade Customers
Invoice and Business Payments
All business accounts are subject to approval. |
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Where refunds are approved, they will be processed using the original payment method used for the purchase. Refund timelines may vary depending on your bank or payment provider, payment method used, and internal processing times.
Please allow sufficient time for funds to appear in your account after a refund is issued. We are not responsible for delays caused by third-party financial institutions.
All transactions are processed in British Pounds Sterling, GBP. If you are paying from outside the United Kingdom:
| Your Bank May Apply Currency Conversion Fees | Exchange Rates Are Determined by Your Payment Provider | We Are Not Responsible for Additional International Banking Charges |
We encourage customers to contact us directly before raising any chargeback request with their bank or card provider.
| Supporting Documentation May Be Provided | Unjustified Chargebacks May Restrict Future Orders | Fraudulent Chargebacks May Be Investigated |
We aim to resolve all payment disputes fairly and promptly.
HorecaGold is not responsible for:
Errors made during payment submission, charges applied by your bank or card provider, delays caused by third-party payment processors, or losses resulting from unauthorised access due to customer negligence.
Customers are responsible for ensuring payment details are accurate at the time of order.
We may update or revise these Payment Terms at any time. Changes will take effect immediately upon being published on this page. We encourage customers to review this page regularly to stay informed of any updates.
Questions About Payments, Billing or Invoicing
If you have any questions regarding payments, billing, or invoicing, please contact us at:
At HorecaGold, we aim to provide a secure, transparent, and flexible payment experience for all customers. Our systems are designed to ensure safe transactions, reliable processing, and clear financial communication at every stage of your order.
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