These Services Terms and Conditions govern the provision of services supplied by HorecaGold Wholesale, the specialist trade division of Sterling Ventures (UK) Ltd, to all business customers using our wholesale platform, warehouse facilities, delivery services, Click and Collect service, and associated trade support functions.
By accessing or using any of our services, including placing orders online, by telephone, email, WhatsApp, or in person at our Birmingham wholesale warehouse, you agree to be bound by these Terms.
These conditions should be read in conjunction with our Business Terms and Conditions, Delivery Terms, Payment Terms, Returns Policy, and Privacy Policy.
|
Section 1
Company Information and Contact DetailsHorecaGold Wholesale operates as a business-to-business wholesale supplier of catering, hospitality, and food service products throughout the UK and Ireland. Trading Address HorecaGold Wholesale Trade Warehouse, 1603 Pershore Road, Birmingham, B30 2JF, United Kingdom
|
HorecaGold Wholesale provides a comprehensive range of wholesale and trade services to support the hospitality and food service industry, including:
| Wholesale Supply of Catering Products | Food Packaging Distribution Services | Hospitality and Catering Disposables Supply | Cleaning and Hygiene Product Supply |
| Trade Account Services | Bulk Order Fulfilment | Product Sourcing and Procurement Support | Nationwide Delivery Services |
| Click and Collect Warehouse Service | Customer Support and Account Management | Stock Management and Availability Services | |
Our services are intended exclusively for business and trade customers and are not designed for personal or consumer use.
Service Eligibility
|
Access is limited to:
|
We reserve the right to refuse service where:
|
Approval of accounts and services remains at the sole discretion of HorecaGold Wholesale.
Scope of Services
4.1 Wholesale Product SupplyA wide range of wholesale catering and hospitality products, including food packaging, disposables, kitchen supplies, cleaning products, and related commercial goods. |
4.2 Distribution and LogisticsUK-wide and Ireland-wide delivery services via courier, pallet networks, and regional distribution partners. |
4.3 Warehouse CollectionCustomers may collect goods directly from our Birmingham wholesale warehouse once their order has been confirmed as ready for collection. |
4.4 Trade Account ManagementTrade account facilities to approved customers, enabling streamlined ordering, invoicing where applicable, and account-based purchasing. |
4.5 Product Sourcing ServicesWe assist customers in sourcing specific wholesale products from approved manufacturers and suppliers, subject to availability, lead times, and minimum order requirements. |
|
Section 5
Service Availability and LimitationsWhile we aim to provide uninterrupted service, all services are subject to product availability, warehouse capacity, supplier performance, transport and courier availability, seasonal demand fluctuations, external market conditions, and events beyond our control. HorecaGold Wholesale reserves the right to modify, suspend, or withdraw services where necessary to maintain operational efficiency or compliance with legal requirements. We do not guarantee continuous availability of any service. |
|
All orders placed through HorecaGold Wholesale are subject to acceptance and confirmation. Orders may be processed through website checkout, telephone, email, WhatsApp, or warehouse purchases.
|
Once an order is confirmed, we will process it in accordance with stock availability and selected delivery method. Customers will always be notified of significant changes. |
We reserve the right to:
|
Section 7
Trade Account ServicesHorecaGold Wholesale offers trade account facilities to eligible business customers, including trade pricing access, a faster ordering process, account-based purchasing, order history access, and credit facilities subject to approval. We may carry out business verification checks, including credit checks via third-party agencies, and reserve the right to approve or decline applications, adjust credit limits, suspend accounts due to late payment or misuse, or close accounts where necessary. |
|
|
Section 8
Click and Collect ServiceOur Click and Collect service allows customers to place orders in advance and collect from our Birmingham wholesale warehouse. Customers must wait for confirmation before collection, bring valid proof of purchase if required, and ensure authorised personnel collect on behalf of the business. Orders not collected within a reasonable timeframe may be cancelled or returned to stock. HorecaGold Wholesale accepts no liability for delays caused by customer failure to collect goods on time. |
We aim to ensure that all product descriptions, specifications, and service information are accurate and up to date. However, we do not guarantee that product descriptions are error-free, images reflect exact product appearance, specifications remain unchanged by manufacturers, or website content is always fully current.
Manufacturers may update packaging, design, or specifications without prior notice. Customers requiring precise technical details should contact our team before purchase.
Delivery and Fulfilment Services
Delivery services are governed separately under our Delivery Terms and Conditions. Estimated delivery times are provided as guidance only and are not guaranteed.
Delays may occur due to:
|
|
HorecaGold Wholesale is not liable for delays outside our reasonable control.
Service-related charges may apply depending on order size, delivery location, product type, pallet requirements, special handling requests, and express delivery services.
| Order Size and Delivery Location | Pallet and Special Handling Requests | Express Delivery Services |
All applicable charges will be clearly communicated before order confirmation where possible.
Customers agree to:
|
|
Failure to meet these responsibilities may affect eligibility for refunds, replacements, or service claims.
We may temporarily suspend services due to maintenance or system upgrades, warehouse improvements, IT failures, supplier shortages, safety requirements, or external disruptions.
Where possible, we will minimise disruption and restore services promptly. HorecaGold Wholesale shall not be liable for temporary service interruptions.
To the fullest extent permitted by law:
We are not liable for indirect or consequential losses, and we are not responsible for loss of business, profit, or revenue. Liability is limited to the value of goods or services supplied, and we are not responsible for third-party service failures.
Nothing in these terms excludes liability where it would be unlawful to do so.
HorecaGold Wholesale reserves the right to amend, update, or modify these Services Terms and Conditions at any time. Changes will take effect immediately upon publication on our website. Customers are advised to review this page periodically.
These Services Terms and Conditions operate alongside:
| Business Terms and Conditions | Payment Terms | Delivery Terms | Returns Policy |
| Product Liability | Privacy Policy | Terms of Website Use | |
In the event of conflict, the most recently updated policy shall apply.
Queries Relating to These Services Terms and Conditions
HorecaGold Wholesale Trade Warehouse, 1603 Pershore Road, Birmingham, B30 2JF, United Kingdom
Telephone +44 (0)121 359 0013 | WhatsApp +44 (0)7787 948287
At HorecaGold Wholesale, we are committed to delivering reliable, efficient, and professional wholesale services to the hospitality and food service industry. By combining strong logistics, dependable supply chains, and dedicated customer support, we continue to provide trusted wholesale solutions to businesses across the UK and Ireland.
Register Your Account