Product Liability Policy
How HoReCaGold Wholesale approaches product safety, compliance, and responsibility.
This Product Liability Policy explains the terms under which HoReCaGold Wholesale accepts responsibility for the products we supply through our website, sales channels, and related services.
We are committed to ensuring that all products supplied meet appropriate safety standards, comply with applicable UK regulations, and are fit for their intended purpose when used correctly.
By purchasing or using our products, you acknowledge and agree to the terms outlined in this Product Liability Policy.
This Product Liability Policy applies to all products supplied by HoReCaGold Wholesale, including but not limited to:
| Hospitality Equipment and Supplies | Commercial Kitchen Products | Catering Accessories and Consumables | Wholesale Goods Sold via Our Platform | Branded or Third-Party Products We Distribute |
This policy applies whether products are purchased online, via trade order, or through any approved HoReCaGold Wholesale distribution method.
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Our Commitment to Product Safety
HoReCaGold Wholesale takes product safety and compliance seriously. We aim to ensure that products are sourced from reputable manufacturers and suppliers, reasonable checks are carried out before distribution, products comply with applicable UK product safety laws where required, and any safety information provided by manufacturers is passed on to customers. Where applicable, products may comply with relevant UKCA, CE, or industry-specific safety standards. However, compliance markings and certifications may vary depending on product type, manufacturer origin, and intended use. |
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All products must be used strictly in accordance with manufacturer instructions, safety guidelines provided with the product, industry best practices, and any usage warnings or labels supplied.
We are not responsible for any damage, injury, or loss resulting from:
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Users are responsible for ensuring that products are suitable for their specific operational environment before use.
To the fullest extent permitted by UK law, HoReCaGold Wholesale shall not be held liable for any indirect, incidental, or consequential loss or damage arising from the use or inability to use any product purchased from us.
Nothing in this policy excludes or limits liability for:
Death or personal injury caused by proven negligence, fraud or fraudulent misrepresentation, or any liability that cannot legally be excluded under UK consumer law.
Subject to the above, we will not be liable for:
| Loss of Profit or Business Opportunity | Loss of Contracts or Anticipated Savings | Damage From Incorrect Installation or Usage |
| Damage From Unauthorised Modifications | Operational Downtime or Business Interruption | |
Many products sold by HoReCaGold Wholesale are manufactured or supplied by third-party producers. While we carefully select our suppliers, we cannot always guarantee the full internal manufacturing processes or materials used by third parties. Accordingly, responsibility for manufacturing defects may rest with the original manufacturer, warranty claims may be subject to third-party supplier terms, and we may assist in facilitating communication between customers and manufacturers where appropriate.
We do not accept liability for defects arising solely from third-party manufacturing processes beyond our reasonable control.
If you believe a product is defective, unsafe, or not as described, you should notify us immediately at:
When reporting an issue, please include:
| Order Number or Proof of Purchase | Description of the Issue | Supporting Photographs | Details of Product Use |
We will assess reported issues in line with applicable consumer rights legislation and supplier agreements.
Where appropriate, we may offer:
Replacement of the product, repair where applicable, a full or partial refund depending on circumstances, or referral to the manufacturer for warranty handling.
Certain products may come with manufacturer warranties. Where applicable, warranty terms will be provided by the manufacturer or supplier, warranty coverage may vary depending on product category, and wear and tear, misuse, or improper maintenance is typically excluded.
HoReCaGold Wholesale does not provide additional warranties beyond those expressly stated unless required by law.
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Force Majeure and Outside Control
We are not liable for product performance issues caused by events beyond our reasonable control, including but not limited to manufacturing disruptions, supply chain interruptions, transport or logistics delays, natural disasters, or government restrictions or regulatory changes. |
Safety Warnings and User Responsibility
Customers are responsible for ensuring products are used in a safe working environment, staff are properly trained where required, appropriate protective measures are in place, and products are inspected regularly for wear, damage, or faults. Failure to observe safety guidelines may result in injury, damage, or operational risk, for which we cannot accept liability. |
In the event that a product recall or safety notice is issued, we will make reasonable efforts to notify affected customers. Customers may be required to return or stop using the product immediately, and replacement or refund options may be offered depending on circumstances.
Customers are encouraged to respond promptly to any safety-related communications.
This Product Liability Policy does not affect your statutory rights under UK consumer protection laws, including but not limited to:
| The Consumer Rights Act 2015 | Product Safety Act 2022 (where applicable) | General UK Product Safety Regulations |
Where conflict arises between this policy and applicable law, statutory rights will prevail.
We accept no liability for:
Improper installation of equipment, failure to follow instructions or warnings, use of incompatible accessories or components, commercial misuse outside intended operational scope, or negligent handling by end users or third parties.
Responsibility for safe and appropriate use rests with the customer.
We may update or revise this Product Liability Policy at any time without prior notice. Any updates will be published on this page and will take immediate effect upon posting. We recommend reviewing this page regularly to remain informed.
Product Liability Queries and Safety Concerns
For product liability queries, safety concerns, or support requests, please contact us at:
At HoReCaGold Wholesale, we are committed to providing reliable, high-quality products for the hospitality and catering industry. Product safety, transparency, and customer confidence remain at the core of our operations.
Contact Customer Service