How we collect, use, protect, and share your personal information.
Horecagold Wholesale Ltd is committed to complying with the UK General Data Protection Regulation and the Data Protection Act 2018. Looking after the personal information you share with us is very important, and we want you to be confident that your personal data is kept safely and securely, and to understand how we use it to provide you with a better and more personalised service.
We have published this notice to help you understand how and why we collect information from you, who we share your information with and on what basis, and what your rights are.
Horecagold Wholesale Ltd is the Data Controller of the personal data you provide to us. By Data Controller, this means we determine the purposes and the way in which any personal data is, or will be, processed. If we make changes to this notice, we will notify you by updating it on our website.
| Information We Collect | How We Use Your Information | Who We Share It With | Your Rights |
| How Long We Keep Data | International Transfers | Cookies | Contact Us |
When you buy goods from us, you are entering into a contract with us. To set up a Horecagold Wholesale trade account, we will ask you to provide personal information such as:
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As an existing customer, if you have paid using a credit or debit card, or provided details for payment authorisation, we will securely collect and store this payment information in accordance with PCI DSS standards. If you apply for a trade credit account, we obtain information about you from credit reference agencies, as set out in the section below.
To help us improve our website, we also gather information about the devices you use to access our site, which may include your IP address. For further information regarding our use of cookies and tracking, please see the Cookies section further down this page.
If you visit our Birmingham Cash and Carry warehouse, Horecagold Wholesale Ltd uses CCTV for security monitoring purposes.
Data protection law says that we are allowed to use and share your personal data only where we have a proper reason to do so, and that this must be one or more of the following:
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Contract
Your personal information is processed in order to fulfil a contractual arrangement, for example, processing and delivering an order. |
Consent
Where you agree to us using your information in a specific way, for example, storing your payment card details for future orders. |
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Legitimate Interests
The interests of Horecagold Wholesale Ltd in managing our business to provide you with the best products and service in the most secure and appropriate way, for example, sharing your data with delivery partners. |
Legal Obligation
Where there is a statutory or other legal requirement to share information, for example, sharing information for law enforcement purposes. |
| Setting Up Your Account |
Legitimate interest, to help us process your account efficiently. |
| Storing Payment Cards |
Consent, to speed up future payments where you have agreed to this. |
| Processing Orders and Deliveries |
Fulfilling a contract, to process, dispatch, and deliver your order. |
| Managing Your Account and Support |
Legal obligation and legitimate interests, to keep our records up to date and handle customer contact effectively, including any transfers to trusted third parties who support our customer service and account administration. |
| Detecting and Preventing Fraud |
Legal obligation and legitimate interests, to comply with regulatory requirements and protect against financial crime. |
| Website Personalisation |
Legitimate interests, to improve customer interaction with our site and develop products and services that meet your needs. |
| Marketing Communications |
Legitimate interests, to inform you of special offers, new products, and improvements to our services that may be of interest to you. |
| Logistics and Demand Planning |
Legitimate interests, using information about ordering habits and volumes to help us respond to demand and plan our product range. |
Horecagold Wholesale Ltd works with a number of trusted suppliers, agencies, and businesses in order to provide the high-quality goods and services you expect from us. All partners are subject to security checks and will only hold the minimum amount of personal information needed to fulfil orders or provide a service on our behalf.
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Delivery Partners
To ensure your goods are delivered, we share limited information with our delivery and logistics partners. |
IT and Website Providers
We work with businesses that support our website, hosting, and other business systems. |
Marketing Partners
We work with marketing companies who help us manage electronic communications or carry out surveys on our behalf. |
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Payment Processors
We work with trusted third-party payment providers to securely take and manage payments. |
Credit Reference Agencies
When you apply for a trade credit account, we share information with credit reference agencies to assess creditworthiness and verify identity. |
Fraud Prevention Agencies
To prevent fraud and money laundering, we may share information with fraud prevention agencies and, where necessary, law enforcement. |
We will also continue to exchange information about you with credit reference agencies on an ongoing basis, including information relating to settled accounts and any debts not fully repaid on time. Credit reference agencies may share your information with other organisations, and your data may be linked to that of any joint applicants or other financial associates. Should you wish to object to the use of automated credit scoring, please contact us using the details at the bottom of this page.
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Debt Recovery and Fraud Prevention
Before we provide goods, services, or credit facilities, we undertake checks for the purposes of preventing fraud and money laundering and to verify your identity. This may involve processing details such as your name, address, date of birth, contact details, financial information, and device identifiers, including IP address. Fraud prevention agencies may hold your data for up to six years where a fraud or money laundering risk is identified. |
Automated Decisions
As part of processing your personal data, some decisions may be made by automated means, for example, where our checks reveal behaviour consistent with fraud or money laundering. You have rights in relation to automated decision-making, and if you would like to know more, please contact us using the details at the bottom of this page. |
Some of the information you provide to us may be processed by trusted suppliers and partners located outside the United Kingdom, for example, where technology or customer service partners operate internationally. Wherever this occurs, we put in place appropriate contractual protections to ensure that strict rules apply regarding the confidentiality and security of your information.
We undertake data security due diligence on our partners and ensure that they conform to appropriate accreditations before any transfer of personal data takes place.
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Keeping in Touch With You
We want to keep you up to date with information about new products, special offers, and improvements to our website. When you set up your account, we will ask if you would like to receive this type of marketing information. Horecagold Wholesale Ltd will not share your information with companies outside our business for their own marketing purposes. If you decide you no longer wish to receive marketing information, you can request that we stop by writing to us at the address below, by calling us on +44 7787 948287, or via the unsubscribe link within any marketing email. |
How Long We Keep Your Information
The length of time we retain your personal information depends on the purpose for which we use it and our obligations under other laws. We may need your information to establish, bring, or defend legal claims, and for this purpose we will generally retain your personal information for 7 years after it is no longer needed for the purposes listed in this notice, unless the law requires a longer or shorter period, you exercise a right to erasure that applies, or we are involved in ongoing legal proceedings. |
Your personal data is protected by legal rights. You are entitled to request the following from Horecagold Wholesale Ltd:
| Access to Your Personal Data | Correction of Inaccurate Data | Erasure of Your Data | Restriction of Processing |
| Data Portability | Objection to Processing | The Right to Complain to the Information Commissioner's Office | |
For more information or to exercise any of these rights, please contact us using the details at the bottom of this page. You can find further information on your Data Subject Rights on the Information Commissioner's Office website at www.ico.org.uk.
Cookies are small text files stored on your browser or device when you visit our website. They allow the site to recognise you as a user, either for the duration of your visit or for repeat visits. Cookies are not harmful and do not contain information such as your home address, date of birth, or card details. By continuing to use horecagold.co.uk, you are agreeing to our use of cookies as described below.
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Strictly Necessary Cookies
Essential for helping you move around our site and use features such as secure areas and account access. Without these cookies, services you request cannot be provided. |
Analytical and Performance Cookies
Used to understand how visitors use our site, helping us identify popular pages, test features, and resolve errors. |
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Functionality Cookies
Allow the site to remember choices you make, such as your region or preferences, to provide a more personalised experience. |
Targeted Marketing Cookies
Used to assist with targeted advertising and to measure the effectiveness of our marketing communications. |
You can choose not to allow the use of cookies by amending the settings within your web browser; however, some parts of our site, such as adding items to an order or accessing your account, may not work correctly as a result. For more information on how to manage cookies, please consult the help section of your browser.
This Privacy Policy and Cookies Notice was last updated on 13 July 2026. If we make changes to this notice in the future, we will notify you by updating this page.
Should you need to contact us regarding this Privacy Policy or to exercise any of your data protection rights, please write to us or get in touch using the details below.
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Registered Address
Horecagold Wholesale Ltd 1603 Pershore Road, Stirchley Birmingham, England, B30 2JF |
Telephone +44 7787 948287 Email business@horecagold.co.uk | Company Number 16553008 VAT Number GB998193156 |